Design Store Supervisor Candidate
Melbourne, VIC | Full-Time or Part-Time
At CIBI, we believe great customer experiences are created through thoughtful design, genuine hospitality, and meaningful human connection. As a lifestyle concept brand connecting design, food and everyday living between Australia and Japan, our Design Store is an important part of how we share our philosophy and way of living with our community.
We are looking for someone who genuinely enjoys working with customers, takes pride in creating beautiful and welcoming spaces, and is excited by the opportunity to grow within a supportive and passionate team.
The Opportunity
This role would suit someone who loves being on the shop floor, enjoys connecting with customers, and finds satisfaction in helping create a welcoming, organised and inspiring environment.
You may already have retail leadership experience, or you may simply be someone who naturally takes ownership, enjoys working with others, and is ready to take the next step in your career.
Whether your experience comes from Australia, Japan, or elsewhere, we are looking for people who care deeply about customer experience, teamwork, and the craft of creating meaningful in-store experiences.
Previous supervisor experience is welcome but not essential.
We Are Looking For Someone Who:
• Loves working with customers and creating memorable experiences
• Enjoys design, food, homewares, lifestyle products and Japanese culture
• Takes pride in maintaining beautiful and welcoming spaces
• Has strong attention to detail and enjoys keeping things organised
• Is reliable, accountable and follows through on commitments
• Enjoys working collaboratively and contributing positively to team culture
• Is interested in learning, growing and taking on greater responsibility over time
• Brings warmth, care and professionalism to their work
Japanese language skills are highly regarded but not essential.
We also welcome applications from Japanese candidates who are continuing to develop their English communication skills. What matters most is your willingness to communicate, learn and contribute positively to the team.
Key Responsibilities
• Deliver exceptional customer service and create memorable customer experiences
• Develop strong product knowledge and confidently share product stories with customers
• Maintain high standards of visual merchandising and store presentation
• Manage stock replenishment, organisation and inventory accuracy
• Contribute to the smooth and efficient day-to-day operation of the Design Store
• Create a welcoming, organised and inspiring environment for customers and team members
• Participate in seasonal campaigns, exhibitions, events and in-store activations
• Build strong relationships with customers and contribute to long-term community engagement
• Take ownership of maintaining standards, identifying opportunities and improving the customer experience
• Contribute to achieving team sales, customer experience and store performance goals
Why Join CIBI?
At CIBI, our Design Store is more than a place to shop.
It is a place where food, design and everyday living come together.
We believe thoughtfully made objects have the power to enrich daily life, and we take pride in sharing their stories with our community.
You will work alongside a supportive and passionate team who care deeply about hospitality, design, food, craftsmanship and customer experience.
We value curiosity, initiative, kindness and attention to detail, and we believe meaningful experiences are created through genuine care for people and the environment around us.
If This Sounds Like You
If you're reading this and wondering whether you're ready, we encourage you to apply.
We are interested not only in your experience, but also in your attitude, values and potential.
Please send us your resume and a short cover letter telling us a little about yourself and why you would like to join the CIBI team.
