Prices and Payment

All prices on our website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.

Full payment is required at the time of submitting the order. At this time payment is only accepted by credit card (Visa or MasterCard only).


The order confirmation you receive at the end of a transaction serves as an indication that we have received your order. Although every effort is made to ensure the available quantities and products on the website are up to date, occasionally some items may not be available after an order has been placed for them. In this case, CIBI will notify you as soon as possible via email and you can choose to either proceed with the remainder of your order or cancel the transaction.

Exchange and Refund

All purchases on are final so please choose carefully! Exchanges or refunds are not accepted.

Replacement of damaged item

CIBI will replace any purchased items found to be damaged at the time of delivery. However CIBI will not take responsibility for any breakages after the order has been delivered in good condition.

At the time of delivery, if your order is in damaged condition, please contact us via email at within 2 days of delivery and include a photo of the damaged item. A replacement of the damaged item will be sent as soon as possible.

If items are returned to CIBI without any prior notice replacement of damaged items will not be provided.